25 October 2016

Still no end in sight to mailing list failure

Apart from a couple of brief periods in September, the Sackett mailing list on RootsWeb/Ancestry has now been out of action for more than two months. This follows a period of intermittent working and a few days of major problems when RootsWeb's spam filters failed.

RootsWeb's failure to keep users informed of their progress in fixing the problems only adds to everyone's frustration. The most recent information on their website, billed as “Current Issues on RootsWeb” and dated 29 August, is nearly two months old.

An enquiry today elicits the information that they are "upgrading their technical infrastructure", and that "everything should be working as normal again" when the upgrade is completed. Unfortunately, they have no idea when that might be.

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